Legal
NorthSpin Privacy Policy
How we collect, use and safeguard your information when you play with us in Canada.
Why This Policy Matters to You
This NorthSpin privacy policy explains what happens to your information the moment you create an account with us. We want every player in Canada to understand what we collect, why we collect it, and how long we keep it. Trust is built on clarity, not fine print buried where nobody reads it.
We treat your personal details as something you have lent us, not given away. Every field you fill in during registration, every preference you set, and every session you play serves a specific purpose tied to running our site properly. We never collect information simply because we can.
If anything here feels unclear, our login page and account settings area are the practical starting points for managing your own data day to day. This document instead explains the principles behind those tools.
What Information We Collect
When you register with us, we ask for the basic details needed to open and verify an account: your name, date of birth, contact information and a secure password. These fields exist so we can confirm you meet the legal gambling age of 19+ and communicate with you about your account.
Beyond registration data, we also gather information generated while you use our site. This includes gameplay history, login timestamps, device type and general technical data such as browser version. None of this is sold or shared for marketing purposes outside our own communications with you.
Account and Verification Details
Verification details help us confirm identity and age before any withdrawal is processed. We only request what is reasonably necessary for this check, and we store it securely rather than passing it to unrelated third parties. Canadian players can expect the same standard applied consistently across every account.
We also log certain preferences, such as your chosen currency display and communication settings, so your experience stays consistent each time you return. These preferences are never used to build a profile beyond improving your own account experience with us.
How We Use Your Data
We use your information to run your account, process the games you play, and administer any welcome bonus, reload bonus, free spins or cashback you may be offered as part of our promotions. This also covers responding to support requests and sending essential account notices.
Where we communicate about offers such as a welcome offer, we rely on the contact preferences you set yourself, and you can adjust these at any time from your account. Marketing communication is always optional, never a condition of play.
Cookies and Tracking Technologies
Our site uses cookies to remember your session, keep you securely logged in, and understand how pages are used so we can improve them over time. Cookies are small text files stored on your device rather than on our servers.
We explain the categories of cookies we use, how long they persist and how to control them in full on our separate cookie notice. That page is the right place for granular detail, since cookie behaviour changes more often than the broader principles set out here.
Managing Your Preferences
Most browsers let you block or delete cookies through their own settings menu, and doing so will not prevent you from reaching our site. Some features, such as staying logged in between visits, may work differently if cookies are disabled entirely.
We recommend reviewing your browser settings periodically, particularly on shared or public devices, since saved sessions can otherwise persist longer than intended. This is a simple habit that protects your account regardless of which site you are visiting.
Sharing and Disclosure of Information
We do not sell personal information to third parties. Limited disclosure occurs only where necessary to operate the site, such as working with service providers who support payment processing, hosting or identity verification on our behalf.
Any party that handles data on our behalf is bound to use it only for the specific task assigned, never for its own independent purposes. We also disclose information where required by law, such as in response to a valid regulatory or legal request.
If you want to understand how payment-related data moves when you fund your account, our payment methods page explains the practical side of deposits and withdrawals in more detail.
Data Retention and Security
We keep account information for as long as your account remains active, and for a further period afterward where retention is required for legal, audit or dispute-resolution purposes. Once that period passes, data is removed or anonymised according to our internal schedules.
We apply technical and organisational safeguards designed to protect personal information against unauthorised access, loss or misuse. These measures are reviewed and updated as our systems and the wider threat landscape evolve.
Your Role in Keeping Your Account Safe
Security is shared: we protect the systems, and you protect the credentials. Choose a strong, unique password for your account, avoid reusing it elsewhere, and never share your login details with anyone, including people claiming to represent us.
If you ever suspect unauthorised access to your account, contact our support team immediately so we can investigate and help secure it. Acting quickly limits any potential impact and lets us review the activity on your behalf.
